Cancel a booking and refund the guest : Kamooni

Cancel a booking and refund the guest Print

Created by: Edward Ivor Hazell

Modified on: Thu, 15 Nov, 2018 at 2:40 PM

If you have a guest that has made a booking and you need to cancel their booking and refund them all or a portion of their booking,

1) Open the booking that you want to cancel and refund.

2) Click on 'Cancel Booking' near the top of the booking window.

3) Click on 'Ok'.

3) Click on the number next to 'amount'

4) Select 'Bank' or 'Cash'.

5) Type in the amount that you want to refund them

Type in the percentage of the total bill that you want to refund. (in this example i used 25%)

6) Click on 'Refund'.

7) Click on 'Accommodation' at the top of the booking window

(This to go back to the Accommodation view :)

Edward is the author of this solution article.

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Cancel a booking and refund the guest Print