Payments & Refunds (Billing)

Refund a Guest/booking
Here is how you can refund a guest or booking. 1) Locate the guests booking in your scheduler  2) Click on it and you will see the booking w...
Thu, 15 Nov, 2018 at 2:21 PM
Pay a bill
  1) Click on the booking of the guest that wants to make a payment. 2) Click on 'Billing'. 3) Click on 'Pay'...
Mon, 12 Nov, 2018 at 5:14 PM
Two people pay for another guest
Here is how you can split a bill or contribute toward someone else's bill: 1) Find and open your booking. 2) Click on 'Billing...
Thu, 15 Nov, 2018 at 2:04 PM
Split a bill ( and pay)
Useful Tip:  The bill is automatically split between each person. (This is if 'Split Master Bill by default' is enabled in Configuration)  Just c...
Thu, 22 Nov, 2018 at 12:23 PM
Cancel a booking without refunding the guest/ keep their deposit
1) Open the booking that you want to cancel. 2) Click on 'Cancel Booking' near the top of the booking window. 3) Cli...
Fri, 21 Dec, 2018 at 2:33 PM
Cancel a booking and refund the guest
If you have a guest that has made a booking and you need to cancel their booking and refund them all or a portion of their booking, 1) Open the bo...
Thu, 15 Nov, 2018 at 2:40 PM
(Cancel booking) & keep the guests deposit for later
At the moment, when you cancel a booking and set the refund to zero, The amount paid will be booked off as a cancellation fee. In order to credit the guest...
Fri, 16 Nov, 2018 at 10:32 AM
Looking for Customer Credit
1. From Main Menu, select the 'Sales' icon.  (Alternatlively, type 'customer' on your keyboard. A search box will automatically appear....
Fri, 21 Dec, 2018 at 2:32 PM
Allocating an old payment to a new booking
Sometimes a customer pays the deposit after the booking has already expired.  Best is to bring back the booking (Bring back a cancelled booking). However, ...
Sat, 22 Dec, 2018 at 2:13 PM
Enable Split Master Bill (If not set by default)
1. Open the booking, go to the tab 'Billing' and click on 'Split Master Bill'. 2. By doing so, a tick in the checkbox will appear and...
Mon, 7 Jan, 2019 at 4:21 PM