At the moment, when you cancel a booking and set the refund to zero, The amount paid will be booked off as a cancellation fee.
In order to credit the guest, you will need to cancel the invoice.
*note: We are still working on a credit method (Last updated 16Nov2018)
This is how to cancel an invoice:
1) go to the invoice
2) scroll down and click on the green "i" next to the payment
3) click on 'unreconcile' (this will now unallocate the payment from the invoice)
If you would like to see the customers credit:
4) scroll up and click on the customers name
5) Click on 'Payments' and scroll down
6) You will see the customer now has the cancelled invoice amount credited.
